These Terms of Service govern your use of the Generative Engine Optimization SaaS platform (the “Service”) provided by NUDGEO (the “Company”). By subscribing to or using the Service, you agree to be bound by these Terms.
Section 1: Definitions
- Service: The AI answer tracking, content optimization, and automated publishing SaaS provided by NUDGEO.
- Customer: Any individual or legal entity that agrees to these Terms and uses the Service.
- Plan: A subscription tier offered by the Company: Starter, Professional, or Enterprise.
- Entity: A brand-level unit tracked within the Service.
Section 2: Service Description
The Company provides the following capabilities:
- Measurement of AI engine responses (ChatGPT, Claude, Gemini, Perplexity, and 5 additional engines).
- Content optimization and generation based on measurement results.
- Automated deployment to the NUDGEO Publishing Network.
- A measurement dashboard and reporting tools.
Section 3: Fees and Payment
You can pay through AWS Marketplace or by card at checkout, handled by our payment provider Polar. Marketplace charges need no separate card registration and are consolidated with your existing AWS bill; card payments are charged to the card you enter at checkout. Applicable taxes are billed separately in both cases.
Refund policy by plan:
- Starter: Full refund within 7 days, once per account, with a 30-day cooldown. The limit is counted per AWS account for Marketplace purchases and per NUDGEO account for card purchases.
- Professional: Non-refundable.
- Enterprise: Subject to individual contract terms.
Section 4: Customer Obligations
Customers must not:
- Share API keys or authentication credentials with third parties.
- Use the Service in ways that circumvent rate limits or abuse automated tooling.
- Input, generate, or publish content that infringes the rights of the Company or any third party.
- Input, generate, or publish content that violates applicable law or public order.
Section 5: Company Obligations
The Company will make reasonable efforts to provide a reliable Service and operate in accordance with agreed SLA targets. Enterprise plans carry a 4-hour SLA; all other plans are best-effort.
Section 6: Intellectual Property
All intellectual property in the Service itself, including the dashboard, algorithms, and design, belongs to the Company. Content generated by the Customer through the Service remains the Customer's property. The Company may use such content solely for the purpose of delivering the Service.
Section 7: Service Interruptions
The Company may temporarily suspend the Service in the following circumstances, with advance notice as a general rule:
- Scheduled or unscheduled maintenance.
- Force majeure events, network outages, or other circumstances beyond the Company's control.
- Customer violation of these Terms (in which case suspension may be immediate).
Section 8: Limitation of Liability
The Company's liability for direct or indirect damages arising from use of the Service is limited to the extent specified in these Terms or applicable law. The Company is not liable for outcomes attributable to factors outside its control, including AI model responses and third-party search engine indexing decisions.
Section 9: Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Korea. Any disputes arising in connection with the Service shall be subject to the exclusive jurisdiction of the Seoul Central District Court as the court of first instance.
Section 10: Amendments
The Company may amend these Terms at any time. Changes will be communicated at least 7 days in advance (or 30 days for changes materially adverse to Customers). Continued use of the Service after the effective date of an amendment constitutes acceptance of the revised Terms.
Questions about these Terms? Contact us at legal@nudgeo.com.